Contact
One email address, what to put in your message, and what Escape Channel can and cannot help with.
Getting hold of Escape Channel takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about Down-to-earth help for planning getaways and travelling well that we are not able to help with.
One inbox, watched by the people who write here. No queue number, no autoresponder, no bot that closes your message after a week.
Write to the same address. We answer commercial enquiries slowly and decline most of them, which is worth knowing before you spend time on a proposal.
Answers come by email, generally within two working days, and only by email. The missing phone line is a choice, not a gap we forgot to fill.
Quote the line you think is wrong and say what it should say instead. That is enough. The editorial policy sets out what happens next, including when a correction gets a visible note.
What lands outside our reach: personal advice, disputes with other companies, and anything tied to an account we have no part in. Escape Channel deals in general guidance about Down-to-earth help for planning getaways and travelling well, as the legal notice sets out.
A precise message earns a precise reply, often the same day. A vague one waits while we write back to ask what you meant.
